Legal

Terms & Conditions (Terms of Service)

1. Overview

Aura Agency ("we", "our", or "us") is a marketing agency that connects user-generated content (UGC) creators with brands for authentic content production and organic marketing. These Terms apply to all users of our site and services, including creators and brand clients.

2. Services Provided

We offer services including, but not limited to:

UGC creator matchmaking

Content coordination and production

Lifestyle photography and video creation

Testimonials and influencer-style reviews

UGC strategy and optimization

We reserve the right to modify, update, or remove services at our discretion.

3. Client Responsibilities

Clients agree to:

Provide clear brand guidelines, expectations, and timelines.

Make timely payments for services rendered.

Not repurpose content beyond agreed usage rights (see Section 6).

Communicate respectfully with creators and agency staff.

Failure to comply may result in project cancellation or removal from our network.

4. Creator Responsibilities

Creators agree to:

Deliver original, high-quality content in alignment with brand briefs.

Meet agreed deadlines and maintain professional communication.

Grant Aura Agency and the hiring brand the usage rights outlined in Section 6.

Avoid plagiarism or unauthorized use of third-party content.

Breach of terms may result in removal from our creator network and forfeiture of payment.

5. Payments + Refund Policy

Clients: Payment terms will be outlined in your proposal or invoice. Payment must be received before content creation begins. Due to the custom nature of UGC, all sales are final unless otherwise agreed in writing.

Creators: Compensation will be paid upon content approval and delivery. All payments will be processed via PayPal or Stripe within 5 days after submission.

6. Content Usage & Licensing

By submitting content, creators grant Aura Agency and the client brand a non-exclusive, royalty-free, worldwide license to use the content for:

Organic and paid marketing

Social media

Website use

Email marketing

Unless otherwise agreed, usage rights are unlimited in duration, but do not include rights for resale, distribution, or use by third parties.

7. Intellectual Property

All content produced by creators remains their intellectual property unless a full content buyout is negotiated. Unauthorized use of agency-created materials (site content, branding, strategy documents, etc.) is strictly prohibited.

8. Confidentiality

Both clients and creators agree to maintain confidentiality regarding brand campaigns, pricing, and other sensitive business information shared by Aura Agency or its partners.

9. Limitation of Liability

Aura Agency is not liable for any indirect, incidental, or consequential damages resulting from the use of our services. We do not guarantee specific results, ROI, or platform reach.

10. Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause. Clients and creators may also terminate their involvement with written notice.

11. Governing Law

These Terms are governed by the laws of Florida, USA. Any disputes will be resolved in the courts of that jurisdiction.

Privacy Policy

Aura Agency ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, use our services, or interact with us in any capacity.

1. Information We Collect

We collect two types of information:

a. Personal Information
When you fill out a form, contact us, apply as a creator, or schedule a call, we may collect personal details such as:

Name

Email address

Phone number

Social media handles

Business name (if applicable)

Payment details (for clients and paid services)

b. Non-Personal Information
This includes technical data like:

Browser type

Device type

IP address

Website usage (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Connect brands and creators

Communicate with you about services, opportunities, and updates

Improve our website and user experience

Process payments and contracts

Analyze trends and website performance

Comply with legal obligations

We never sell your personal information to third parties.

3. Cookies + Tracking Tools

We use cookies and similar technologies (like Google Analytics or Meta Pixels) to track website performance, optimize your experience, and measure ad performance. You can disable cookies via your browser settings.

4. Data Sharing + Third Parties

We may share your information with trusted third-party tools or platforms for business purposes (like payment processors, CRM systems, or email platforms). All partners are required to maintain data confidentiality.

5. Your Rights

You can:

Request a copy of your personal data

Ask us to update or delete your information

Unsubscribe from emails at any time

Disable cookies through your browser settings

To exercise any of these rights, email us at: admin@auraagency.biz

6. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or loss. However, no digital system is 100% secure, so we encourage you to protect your data as well.

7. Third-Party Links

Our website may contain links to other sites (like social platforms or partner pages). We’re not responsible for the privacy practices of those sites. Please review their policies before sharing information.

8. Updates to This Policy

We may update this policy from time to time. Updates will be posted here with a revised effective date.

9. Contact Us

Have questions about this Privacy Policy or how we handle your data?
Reach out to:
📧 admin@auraagency.biz
🌐 Aura Agency